After reviewing the SAMPLE CHARTER tab in the workbook think critically about your project scope, about how many engineers and technical staff you will need to get the project (NOT JUST THE PRODUCT OR SERVICE) done in 12 weeks to deliver value to our client. If an engineer or senior analyst costs $100 per hour and a technician or junior analyst costs $50 an hour, what budget would you need? What kinds of risks could your project encounter, and how can you prepare so they won’t happen? Lastly, HOW are you going to describe what is IN SCOPE and OUT OF SCOPE and what are your GOALS and METRICS?Instructions for each section (READ AND FOLLOW CLOSELY):
Header: All stakeholders who have signature authority over your project need to be recorded in the header (waterfall template: blue; agile template: maroon)
Product Mission (agile): A 2-3 sentence description of the problem the project is going to solve.
Product Vision (agile): A 2-3 sentence description of the value that the finished product is going to add to the business (for agile, see also this explanation)
Key Deliverables: A very clear and detailed description of what the project is going to build, meaning what is INCLUDED (in scope) and what is EXCLUDED (out of scope). Changes to this contractual statement will have to be authorized by the product owner or project sponsor later in the project lifecycle.
Success Criteria/ Goals and Key Metrics: In the Goals or Criteria section, describe what the product owner or project sponsor can expect from your final product. In the Key Metrics section, describe how the product owner or project sponsor will be able to measure that you have fulfilled your goals (and completed your scope). The metrics section MUST CONTAIN METRICS, meaning numbers (or boolean) and measurement units, for example, “20% increase in positive customer reviews” (NOT “customer satisfaction” because how do you count satisfaction? You can, however, count reviews).
Assumptions and Constraints: This part is the most important section to guarantee your project success. Here you must list all the things you EXPECT to be AVAILABLE to you to be successful in your project (assumptions) and the things you expect to LIMIT your project activities (constraints). If any of these change, your project might be negatively impacted (they don’t often change in your favor).
Risks: Risks have a “grammar”–if/ then/ because. That is because a risk is a combination of a condition or trigger that might potentially happen (if), a consequence that will occur if the trigger happens (then), and a root cause why the consequence is going to occur (because), for example, “If the test lab space is not available during the third week of each month, product testing may be delayed because test cycles are automated and run on a set schedule.”
Budget and Timeline: These are intricately connected. Develop your timeline first so that you can estimate how many people will be working on the project for how long (and how many hours). Research the rates customers are charged for this work (in contrast to how much workers are being paid–BIG difference!). That will help you.
Team: Your team must include a project manager or scrum master. product owner is also part of the team. You will need your developers or engineers, probably designers and testers (and QA), and possibly technical writers to prepare your user guides and train your end users and your helpdesk personnel.
Charter Template
Health IT Pros
123 Industrial Park Ste. 17A
Schaumburg, IL 60193
+1-312-789-5412
PROJECT CHARTER
Project Name
SOW Number
Client
Product Owner
Program Manager
Portfolio Manager
Agile Management Team
PMO Support Sonja Streuber, PMO Manager
Authorized By __________________________________________ , Product Owner
__________________________________________ , Pokey McKinze, International Services, HIT Pros
__________________________________________ , ………., Program Manager,
__________________________________________ , ………., Int’l Services Management,
Authorization Date
Project Vision (and Business Case) Project Mission and Focus
Key Deliverables Out of Scope Success Criteria Key Success Metrics
Assumptions & Constraints Risks
Budget (± 25%) $ Timeline and Target Dates
Project Team 1.
2.
3.
4.
5.
Sample Charter
Health IT Pros
123 Industrial Park Ste. 17A
Schaumburg, IL 60193
+1-312-789-5412
PROJECT CHARTER
Project Name Husky Air Pilot Angels Scheduling System (PASS)
SOW Number 2013-777-23456PA
Client Husky Air, DeKalb, Illinois
Product Owner James Kling, Director of Operations, Husky Air
Program Manager Shahla Goldman, Volunteer Operations Lead
Portfolio Manager none
Agile Management Team Ted Mueller (scrum master), Kelly Kline (Business Analyst), Gareth Amaia (scheduling assistant)
PMO Support Sonja Streuber, PMO Director
Authorized By __________________________________________ , Product Owner
__________________________________________ , Pokey McKinze, Social Responsibility Services, HIT Pros
__________________________________________ , ………., Program Manager, Husky Air
Authorization Date
Project Vision (and Business Case) Project Mission and Focus
In striving to transform the existing system, Husky Air will increase its operational effectiveness by saving time, reducing the risk of errors when co-ordinating the transportation of the patients. A computerized system will also lower the costs for the company due to more streamlined operations. Pilot Angels Scheduling System (PASS) is an initiative to evaluate alternatives and identify a replacement to the current system that will provide for an effective way of tracking volunteer pilot information, their aircraft and the request for services from patients, hospitals, clinics and organ donors and also the flight service information. The system will track the volunteer pilot information, plane information, customer information and service information towards making the scheduling more effective and easier. Through PASS, the goals of the organization will be achieved.
Key Deliverables Out of Scope Success Criteria Key Success Metrics
Computer-based Pilot Angels volunteer tracking system for
1. Volunteers (demograohics incl. total hours, certifications, and rankings).
2. Any associated aircraft (type, identification number, engine type, capacity )
3. Service requestors (patients, passengers, specific transportation needs)
4. Listing (on-demand report) of all the Pilot Angel flights incl. pilot, passengers, plane, total flight time, distance & destination, date & time of flight, total fuel used.
HARDWARE/ INFRASTRUCTURE
• Broadband for internet connectivity.
• Two phone lines for communication and teleconference purposes.
• IIS server, SQL database server.
• 3 workstations and 5 laptops for the project team each equipped with Visual studio.Net and Microsoft Project to maintain schedule.
• A laser printer
• Router
* System design for any other of Husky Air’s business areas
* Flight operations system modifications Increase reliability and the brand image of Pilot Angels
Reduce the scheduling time for each customer.
Provide better schedule and less stopovers
Provide matching volunteers
Reduce personnel & communication cost of scheduling.
Reduce total cost of scheduling
Reduce the scheduling cycle time.
Recognize specific pilots for their contribution.
Increase the number of patients served. Reduce turn downs due to non availability of pilots from 35% to 20%
Reduce schedule changes from 40% to 20%
Reduce ‘time to fly’ by 6 hours.
Reduce no of stopovers per 1000 flight mile from 5 to 3.
Reduce the average wait time between flights from 2 hours to ½ an hour.
Increase availability of matching volunteers from 40% to 60%
Reduce personnel & communication cost of scheduling by 73%.
Reduce total cost of scheduling by 59%
Reduce scheduling time from 8 hours to 2 hours.
Increase the accuracy of contribution recognition program to 95%
Increase the number of patients served from 100 to 150
Assumptions and Constraints Risks
1. HIT Pros will have access to the existing system in order to evaluate and import any existing records.
2. Sufficient power exists to support the hardware for this project
3. HIT Pros staff will provide on the job training for Pilot Angels staff before User Acceptance testing phase; Pilot Angels staff will perform User Acceptance testing.
4. Approval requests as prerequisites for phase gates will be honored within one business day 1. If HIT Pros does not have access to the existing building, no prior records can be imported, which will result in information loss
2. If there is not sufficient power to support the hardware for this project, hardware damage from power fluctuations may occur.
3. If Pilot Angels staff is not available for training, they may not learn in time how to use the PASS system.
4. If approval requests are not honored within a reasonable amount of time, the project schedule may be impacted.
Budget $75,000 Timeline and Target Dates
Team 1. Evgeny Ivanov, HIT Software Lead
2. Gloria Klum, HIT Quality Analyst
3. Ping Chin, Pilot Angels Volunteer Coordinator
4. Suraja Reddy, HIT Hardware Lead
5. Maria Delgado, Pilot Angels Pilot Operations/ Tower Liaison
6. Software Development staff & hardware installation staff as needed 9/15/2020
9/30/2020
10/01/2020
10/30/2020
10/31/2020
11/01/2020
11/30/2020
12/01/2020
12/02/2020
01/30/2021
02/01/2021
02/02/2021
02/28/2021
03/01/2021
03/31/2021
04/01/2021 Charter approved
User Stories approved; Project Backlog built
Sprint #0 review and retrospective
Sprint #1 complete
Sprint #1 review and retrospective
Sprint #2 planning
Sprint #2 complete
Sprint #2 review and retrospective
Sprint #3 planning
Sprint #3 complete
Sprint #3 review and retrospective
Sprint #4 planning
Sprint #4 complete
Sprint #4 review and retrospective
Hardening Sprint: Follow-On activities & Lessons Learned complete
Project Closure
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