Review week 3 content for this weeks readings and answer the following questions. Include citations from the readings or other peer reviewed sources cited in APA format.  Please provide 2 quality responses to peers

Give an example of the benefits of warmth in communication with clients and colleagues 
Identify and give an example of behaviors that demonstrate respect in relationships 
What does being genuine mean and what is the importance of being genuine with clients and colleagues. 
Give an example of implementing the 6 steps of empathetic communication.
After reading Evidence of nonverbal communication between nurses and older adults: Discuss how do you use haptics, kinesics, proxemics, and vocalics in your non- verbal communication interaction with patients, Would you change your non-verbal style/approach based on all this weeks readings? ARTICLE Open Access

Evidence of nonverbal communication
between nurses and older adults: a scoping
Esther L. Wanko Keutchafo* , Jane Kerr and Mary Ann Jarvis


Background: Communication is an integral part of life and of nurse-patient relationships. Effective communication
with patients can improve the quality of care. However, the specific communication needs of older adults can
render communication between them and nurses as less effective with negative outcomes.

Methods: This scoping review aims at describing the type of nonverbal communication used by nurses to
communicate with older adults. It also describes the older adults’ perceptions of nurses’ nonverbal communication
behaviors. It followed (Int J Soc Res 8: 19-32, 2005) framework. Grey literature and 11 databases were systematically
searched for studies published in English and French, using search terms synonymous with nonverbal
communication between nurses and older adults for the period 2000 to 2019.

Results: The search revealed limited published research addressing nonverbal communication between older
adults and nurses. The studies eligible for quality assessment were found to be of high quality. Twenty-two studies
were included and highlighted haptics, kinesics, proxemics, and vocalics as most frequently used by nurses when
communicating with older adults; while studies showed limited use of artefacts and chronemics. There was no
mention of nurses’ use of silence as a nonverbal communication strategy. Additionally, there were both older
adults’ positive and negative responses to nurses’ nonverbal communication behaviors.

Conclusion: Nurses should be self-aware of their nonverbal communication behaviors with older adults as well as the
way in which the meanings of the messages might be misinterpreted. In addition, nurses should identify their own
style of nonverbal communication and understand its modification as necessary in accordance with patient’s needs.

Keywords: Nonverbal communication, Nurses, Older adults

Communication is a multi-dimensional, multi-factorial
phenomenon and a dynamic, complex process, closely re-
lated to the environment in which an individual’s experiences
are shared [1]. Regardless of age, without communication,
people would not be able to make their concerns known or
make sense of what is happening to them [2]. Communica-
tion links each and every person to their environment [3],

and it is an essential aspect of people’s lives [4]. In healthcare
settings, communication is essential in establishing nurse-
patient relationships which contribute to meaningful engage-
ment with patients, and the fulfilment of their care and social
needs [5]. Effective communication is a crucial aspect of
nursing care and nurse-patient relationships [6–8]. In health-
care encounters with older adults, communication is import-
ant, in particular to understand each person’s needs and to
support health and well-being [9]. However, older

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