Discuss application of concepts in Chapter 4 of the attached book. Use appropriate grammar, sentence structure and word choice and correctly cite sources. APA formatPRAISE FOR CRUCIAL CONVERSATIONS

“Relationships are the priority of life, and conversations are the

crucial element in profound caring of relationships. This book

helps us to think about what we really want to say. If you want

to succeed in both talking and listening, read this book.”

-Dr. Lloyd J. Ogilvie, chaplain, United States Senate

“Important, lucid, and practical, Crucial Conversations is a

book that will make a difference in your life. Learn how to flour­

ish in every difficult situation.”

-Robert E. Quinn, ME Tracy Collegiate Professor of

OBHRM, University of Michigan Business School

“I was personally and professionally inspired by this book-and

I’m not easily impressed. In the fast-paced world of IT, the success

of our systems, and our business, depends on crucial conversations

we have every day. Unfortunately, because our environment is so

technical, far too often we forget about the ‘human systems’ that

make or break us. These skills are the missing foundation piece.”

-Maureen Burke, manager of training,

Coca-Cola Enterprises, Inc.

“The book is compelling. Yes, I found myself in too many of their

examples of what not to do when caught in these worst-of-all­

worlds situations! GET THIS BOOK, WHIP OUT A PEN AND




helped me salvage several difficult situations and repair my

damaged self-esteem in others. I will need another copy pretty

soon. as I’m wearing out the pages in this one!”

-James Belasco. best-selling author of Flight of the Buffalo,

l!l1trl!prl!l1eur. professor. und l!xl!cutive director of the Financial

Tilllrs Knowkdgc Diuloguc

“Crucial Conversations is the most useful self-help book I have

ever read. I’m awed by how insightful, readable, well organized,

and focused it is. I keep thinking: ‘If only I had been exposed to

these dialogue skills 30 years ago … ‘”

-John Hatch, founder, FINCA International

“One of the greatest tragedies is seeing someone with incredible

talent get derailed because he or she lacks some basic skills.

Crucial Conversations addresses the number one reason execu­

tives derail, and it provides extremely helpful tools to operate in

a fast-paced, results-oriented environment.”

-Karie A. Willyerd, chief talent officer, Solectron

“The book prescribes, with structure and wit, a way to improve on

the most fundamental element of organizational learning and

growth-honest, unencumbered dialogue between individuals.

There are one or two of the many leadership/management

‘thought’ books on my shelf that are frayed and dog-eared from

use. Crucial Conversations will no doubt end up in the same con­


-John Gill, VP of Human Resources, Rolls Royce USA



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